What We Collect and Why We Hold It
We collect your name, contact details, and account credentials when you register. When you deposit via bKash, Nagad, or Rocket, our payment processor logs the transaction reference and amount — we do not store your full mobile banking PIN or password. Device data such as your
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browser type and IP address is collected automatically to protect your account from unauthorised access. We use this information to verify your identity, process withdrawals, and contact you about your account. We do not sell, rent, or trade your personal data to third parties for marketing.
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Some data is shared with payment processors and fraud-prevention services strictly to complete your transactions. We retain account data for as long as your account remains active and for a period afterwards as required by applicable rules. If you close your account, you may request deletion
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of non-essential records by contacting our support team. Availability of services and data rights depends on your local law and the eligible regions we serve — if local regulation in your area restricts access, those rules take priority over anything stated here.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.